FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q: Are you manufacturer?

A: Yes we are professional bamboo fibre products manufacturer in China.
Welcome to visit us.

Q: Can I get tableware sample before order?

A: Surely you can, the free sample will be offered, but the freight might be on customer’s account, we could ship the sample by DHL, FedEx, UPS and soon,  takes about 3-5 days.

Q: What are your terms of delivery?

A: Generally we ship in FOB term, but we could offer the solution for CNF, CIF, and DDP,
which all based on your requirement. The door to door service is available.

Q: How about the goods quality warranty?

A: We have strict control of quality from material to shipment, surface will be wrapped by PE bag or bubble wrap, if you find our products damaged in the  container, free ones will be offered within next order.

Q: What is the production leading time?

A: It will take about 20-35days after we collect the order.